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Is my order secure?
Is my order secure?
Yes! We use industry-standard encryption to ensure your payment and personal details are 100% safe and secure.
When will I receive my order?
When will I receive my order?
Orders are typically delivered within 3 to 7 business days, depending on your location and local courier efficiency.
Can I track my order?
Can I track my order?
Yes you can ,Your tracking ID will be sent to your registered email within 24 hours of placing your order.
What is your return policy?
What is your return policy?
We offer a 30-day return window. If you're not satisfied with your purchase, you can request a return within 30 days of delivery, provided the product is unused and in original condition.
What if I receive a damaged product?
What if I receive a damaged product?
If your item arrives damaged, please contact us within 15 days of delivery. We'll arrange a replacement or refund after verification.
How can I contact customer support?
How can I contact customer support?
For any help or queries, feel free to reach out to our support team at support@odejewel.com. We're here to assist you promptly.